Privacy Policy for Rachel

Effective Date: 06/01/2024

Welcome to Rachel! This privacy policy ("Policy") describes how Rachel ("we," "our," or "us") collects, uses, and shares personal information of users ("you" or "your") of our application and website (collectively, the "Service"). Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect the following types of information to provide better services to all our users:

1.1 Personal Information

When you use our Service, we may collect personal information that can identify you, including but not limited to:

• Contact Information: such as your name, email address, phone number, and address.
• Billing Information: such as credit card number, billing address, and other payment-related information.
• Shipping Information: such as recipient name, address, and phone number.

1.2 Usage Information

We may collect information about your interactions with the Service. This includes:

• Details of your usage of the Service, including traffic data, location data, and other communication data.
• Information about your device, including your IP address, operating system, and browser type.
• Details of transactions you carry out through our Service.

2. How We Use Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

We use your personal information to:

• Process transactions and send you related information, including purchase confirmations and invoices.
• Provide customer support and respond to your queries.
• Personalize your experience by presenting products and offers tailored to you.
• Improve our Service, including developing new features and functionality.

2.2 To Communicate with You

We may use your personal information to:

• Send you technical notices, updates, security alerts, and support and administrative messages.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Rachel and others.

2.3 To Ensure Security and Prevent Fraud

We may use your personal information to:

• Monitor and analyze usage and activity trends to ensure security and prevent fraudulent activity.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing of Information

We do not share your personal information with third parties except as described in this Policy or as required by law.

3.1 Service Providers

We may share personal information with third-party vendors, consultants, and other service providers who work on our behalf and need access to your information to carry out their work for us. These service providers are authorized to use your personal information only as necessary to provide these services to us.

3.2 Legal Compliance and Security

We may disclose personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer some or all of our assets, including your personal information, to the successor organization.

4. Your Choices

You have certain choices regarding the personal information we collect from you, including:

• Access and Update: You may access, correct, or update your personal information at any time by logging into your account or contacting us directly.
• Marketing Communications: You can opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us.

5. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable.

6. Children's Privacy

Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by posting the new Policy on our website and updating the "Effective Date" at the top of this Policy. We encourage you to review this Policy periodically to stay informed about our information practices.